{"id":282106,"date":"2026-10-02T16:00:28","date_gmt":"2026-10-02T15:00:28","guid":{"rendered":"https:\/\/pinkelephantmedia.com\/academy\/?post_type=course-landing&#038;p=282106"},"modified":"2026-10-09T11:32:58","modified_gmt":"2026-10-09T10:32:58","slug":"find-the-customers-you-actually-want","status":"publish","type":"course-landing","link":"https:\/\/pinkelephantmedia.com\/academy\/course-landing\/find-the-customers-you-actually-want\/","title":{"rendered":"Find the Customers You Actually Want"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Hero&#8221; module_class=&#8221;fcd hero&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Google fonts (do not delete)&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\"><link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin><link rel=\"stylesheet\" href=\"https:\/\/fonts.googleapis.com\/css2?family=Bricolage+Grotesque:opsz,wght@12..96,400;12..96,600;12..96,700;12..96,800&amp;family=League+Gothic&amp;family=Caveat:wght@700&amp;display=swap\">[\/et_pb_code][et_pb_text admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<div>\n<p class=\"step\"><b>Step 1<\/b>Find the Customers You Actually Want<\/p>\n<h1 class=\"lg\">More of the customers you love. Fewer who drain you.<\/h1>\n<p class=\"lede\">Imagine a diary full of customers who pay what you\u2019re worth, pay on time and send you their friends. This course shows you exactly who they are, how to spot the ones to avoid, and where to find more of them.<\/p>\n<div class=\"ctas\"><a class=\"btn\" href=\"https:\/\/pinkelephantmedia.com\/academy\/courses\/find-the-customers-you-actually-want\/\">Start the course<\/a><a class=\"btn line\" href=\"#why\">Why it matters<\/a><\/div>\n<div class=\"facts\">\n<div><b>8<\/b>short video modules<\/div>\n<div><b>25<\/b>minutes of video<\/div>\n<div><b>9<\/b>tools you use as you go<\/div>\n<div><b>1<\/b>customer profile, done<\/div>\n<\/div>\n<\/div>\n<figure class=\"demo\">\n<div class=\"dframe\"><img decoding=\"async\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Find-the-Customers-tools-in-action.gif\" alt=\"The course tools in action: building a customer profile, scoring an enquiry, spotting a bad lead and choosing a market\" width=\"760\" height=\"500\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 760px; --smush-placeholder-aspect-ratio: 760\/500;\"><\/div><figcaption>The tools you\u2019ll use, in action<\/figcaption><\/figure>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Before and after&#8221; module_class=&#8221;fcd why&#8221; module_id=&#8221;why&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Before and after&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<h2 class=\"lg h2\" id=\"why-h\">What changes when you know who you want<\/h2>\n<p class=\"intro\">Most small businesses market to anyone who\u2019ll pay. Here\u2019s what happens when you stop.<\/p>\n<div class=\"ba\" role=\"table\" aria-label=\"Before and after the course\">\n<div class=\"ba-h\" role=\"row\"><span role=\"columnheader\">Before<\/span><span role=\"columnheader\">After<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">You say yes to anyone who\u2019ll pay<\/span><span role=\"cell\">You know exactly who to say yes to, and who to turn away<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">Your marketing talks to everyone and lands with no one<\/span><span role=\"cell\">Your marketing sounds like it was written just for them<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">Price pushers haggle and pay late<\/span><span role=\"cell\">Customers pay what you\u2019re worth, without the haggling<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">You post everywhere and hope<\/span><span role=\"cell\">You know the two or three places your customers actually are<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">You find out a lead was wrong after you\u2019ve done the work<\/span><span role=\"cell\">You can tell in one phone call whether they\u2019re worth it<\/span><\/div>\n<div class=\"ba-r\" role=\"row\"><span role=\"cell\">You\u2019re exhausted, busy and still underpaid<\/span><span role=\"cell\">More of your week goes to the customers you love<\/span><\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;What the wrong customers cost&#8221; module_class=&#8221;fcd costs&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;What the wrong customers cost&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<div class=\"head\">\n<h2 class=\"lg h2\" id=\"costs-h\">The wrong customers cost more than you think<\/h2>\n<p class=\"intro\">When you take anyone who\u2019ll pay, your marketing tries to appeal to everybody and ends up meaning nothing to anybody. And the customers it brings in quickly add up.<\/p>\n<\/div>\n<div class=\"ledger\">\n<div>\n<h3>Your time<\/h3>\n<p>Endless questions, hand holding and \u201cwhere\u2019s my order?\u201d every day.<\/p>\n<p>Scope creep, extra meetings and revisions nobody pays for.<\/p>\n<\/div>\n<div>\n<h3>Your energy<\/h3>\n<p>The customer you dread hearing from, every single week.<\/p>\n<p>One bad review that takes months to recover from.<\/p>\n<\/div>\n<div>\n<h3>Your margin<\/h3>\n<p>Discount codes, free delivery and haggling over every price.<\/p>\n<p>Late payers, write offs and chasing invoices.<\/p>\n<\/div>\n<div>\n<h3>Your best customers<\/h3>\n<p>Less time and care for the people who pay well and refer you.<\/p>\n<p>That\u2019s the real cost, and it\u2019s the one this course fixes first.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;The eight modules&#8221; module_class=&#8221;fcd road&#8221; module_id=&#8221;inside&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;The eight modules&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<h2 class=\"lg h2\" id=\"road-h\">Eight modules, in the order you need them<\/h2>\n<p class=\"intro\">Each one is a short video with a pause point. When it pauses, you use a tool and do the work there and then.<\/p>\n<div class=\"path\"><svg class=\"line\" viewBox=\"0 0 1000 600\" preserveAspectRatio=\"none\" aria-hidden=\"true\"><path d=\"M30 30 H 970 C 1000 30, 1000 300, 970 300 H 30 C 0 300, 0 570, 30 570 H 970\" fill=\"none\" stroke=\"rgba(231,40,120,.45)\" stroke-width=\"3\" stroke-dasharray=\"2 12\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<div class=\"stops\">\n<div class=\"stop\">\n<div class=\"n\">In<\/div>\n<h3>Clone your best customer<\/h3>\n<p>Why the busiest businesses choose their customers.<\/p>\n<\/div>\n<div class=\"stop\">\n<div class=\"n\">1<\/div>\n<h3>Why it matters<\/h3>\n<p>What the wrong customers really cost you.<\/p>\n<\/div>\n<div class=\"stop\">\n<div class=\"n\">2<\/div>\n<h3>Who actually buys<\/h3>\n<p>Who decides, who pays and who uses it.<\/p>\n<p><span class=\"tool\">Who decides tool<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">3<\/div>\n<h3>Your best customers<\/h3>\n<p>Score the customers you already have against seven tests.<\/p>\n<p><span class=\"tool\">Customer scorer<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">4<\/div>\n<h3>Spotting a bad lead<\/h3>\n<p>The warning signs, and how to put off the wrong people.<\/p>\n<p><span class=\"tool\">Bad lead game and enquiry scorer<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">5<\/div>\n<h3>What keeps them up at night<\/h3>\n<p>Find the exact words and worries your customers have.<\/p>\n<p><span class=\"tool\">Words bank and AI prompts<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">6<\/div>\n<h3>Where they come from<\/h3>\n<p>Seven sources, the tools that find them, and choosing one market.<\/p>\n<p><span class=\"tool\">Tool finder and market chooser<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">7<\/div>\n<h3>Your customer profile<\/h3>\n<p>Everything pulled together on one page you\u2019ll use every day.<\/p>\n<p><span class=\"tool\">Profile builder<\/span><\/div>\n<div class=\"stop\">\n<div class=\"n\">\u2713<\/div>\n<h3>Your check<\/h3>\n<p>Seven questions, then your book, workbook and slides.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Try it: spot the bad lead&#8221; module_class=&#8221;fcd try&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Spot the bad lead phone (interactive)&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<div class=\"tgrid\">\n<div class=\"tcopy\"><pee class=\"hand\">Try one now<\/pee>\n<h2 class=\"lg h2\" id=\"try-h\">Would you take this one on?<\/h2>\n<pee class=\"intro\">A wrong customer can cost you weeks. Here are five real sounding enquiries. Decide green flag or red flag, and see how you do. In the course, you learn to spot them every time.<\/pee><\/div>\n<div class=\"phone\" aria-label=\"Try it: spot the bad lead\"><pee class=\"tip\" aria-hidden=\"true\">Try it. Would you take this one on?<svg width=\"70\" height=\"40\" viewBox=\"0 0 70 40\"><path d=\"M4 6 C 30 4, 52 14, 62 32\" fill=\"none\" stroke=\"#FF8DBE\" stroke-width=\"2.5\" stroke-linecap=\"round\"\/><path d=\"M52 30 L62 33 L64 22\" fill=\"none\" stroke=\"#FF8DBE\" stroke-width=\"2.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/pee>\n<div class=\"screen\">\n<div class=\"sbar\"><span class=\"av\">E<\/span><\/p>\n<div><b>New enquiries<\/b><small>Green flag or red flag?<\/small><\/div>\n<p><span class=\"sc\" id=\"score\">0\/0<\/span><\/div>\n<div class=\"chat\" id=\"chat\" aria-live=\"polite\"><\/div>\n<div class=\"flags\"><button class=\"g\" data-f=\"g\"><i><\/i>Green flag<\/button><button class=\"r\" data-f=\"r\"><i><\/i>Red flag<\/button><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;The tools&#8221; module_class=&#8221;fcd tools&#8221; module_id=&#8221;tools&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Tools heading&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<div class=\"thead\">\n<h2 class=\"lg h2\" id=\"tools-h\">The tools that do the work with you<\/h2>\n<p class=\"intro\">Knowing what to do isn\u2019t the same as doing it. Each tool turns a lesson into a decision you can act on the same day, so you finish the course with real answers about your business, not just notes. Everything saves as you go.<\/p>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][et_pb_code admin_label=&#8221;Tool gallery (interactive)&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<div class=\"gallery\">\n<div class=\"gtabs\" role=\"tablist\" aria-label=\"Course tools\"><button class=\"gtab\" role=\"tab\" id=\"gt0\" aria-selected=\"true\" tabindex=\"0\" data-k=\"0\"><b>Customer profile builder<\/b><small>Module 7<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt1\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"1\"><b>Customer scorer<\/b><small>Module 3<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt2\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"2\"><b>Enquiry scorer<\/b><small>Module 4<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt3\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"3\"><b>Spot the bad lead<\/b><small>Module 4<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt4\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"4\"><b>Market chooser<\/b><small>Module 6<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt5\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"5\"><b>Words bank<\/b><small>Module 5<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt6\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"6\"><b>Who decides, pays and uses<\/b><small>Module 2<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt7\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"7\"><b>Tool finder<\/b><small>Module 6<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt8\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"8\"><b>AI prompt cards<\/b><small>Module 5<\/small><\/button><button class=\"gtab\" role=\"tab\" id=\"gt9\" aria-selected=\"false\" tabindex=\"-1\" data-k=\"9\"><b>Quick checks<\/b><small>Every module<\/small><\/button><\/div>\n<div class=\"gview\">\n<div class=\"frame\">\n<div class=\"fbar\"><i><\/i><i><\/i><i><\/i><span id=\"gurl\">Customer profile builder<\/span><\/div>\n<p><button class=\"shot\" id=\"gshot\" aria-label=\"See this tool full size\"><img decoding=\"async\" class=\"on contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-customer-profile-builder.jpg\" alt=\"Customer profile builder: A one page profile of your ideal customer, so everything you write speaks straight to them and gets more of them enquiring.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/717;\"><img decoding=\"async\" class=\"cover lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-customer-scorer.jpg\" alt=\"Customer scorer: Your top three customers revealed, giving you a blueprint for exactly who to go after next.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/1088;\"><img decoding=\"async\" class=\"cover lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/05-tool-enquiry1.jpg\" alt=\"Enquiry scorer: Know in one phone call whether to book them in, with the exact questions to ask and what to say next.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/1155;\"><img decoding=\"async\" class=\"contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/06-tool-game1.jpg\" alt=\"Spot the bad lead: The confidence to spot red flags before you quote, so your time goes to customers who value you.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/444;\"><img decoding=\"async\" class=\"cover lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-market-chooser.jpg\" alt=\"Market chooser: One clear market to start with, the one that\u2019s easiest to reach and pays you what you\u2019re worth.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/890;\"><img decoding=\"async\" class=\"contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-words-bank.jpg\" alt=\"Words bank: A bank of their exact phrases and their biggest worry, ready to use in your headlines, posts and sales calls.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/761;\"><img decoding=\"async\" class=\"cover lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-who-decides-pays-and-uses.jpg\" alt=\"Who decides, pays and uses: A clear picture of everyone involved, so your marketing wins over each of them.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/806;\"><img decoding=\"async\" class=\"contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-finder.jpg\" alt=\"Tool finder: The two tools to start with for your business and budget, so you find customers faster.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/647;\"><img decoding=\"async\" class=\"contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-AI-prompt-cards.jpg\" alt=\"AI prompt cards: Ready to copy prompts that turn your reviews and notes into insight in minutes.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/612;\"><img decoding=\"async\" class=\"contain lazyload\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Tool-quick-checks.jpg\" alt=\"Quick checks: Three questions at the end of every module, so the important bits stick and you can put them to work.\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1100px; --smush-placeholder-aspect-ratio: 1100\/501;\"><\/button><\/div>\n<div class=\"gcap\">\n<div>\n<h3>Why you need it<\/h3>\n<pee id=\"gwhy\"><\/pee><\/div>\n<div class=\"gout\">\n<h3>What it gives you<\/h3>\n<pee id=\"gout\"><\/pee><\/div>\n<p><span id=\"gmod\" class=\"gmod\"><\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><dialog id=\"glight\" aria-label=\"Tool full size\"><button class=\"gclose\" aria-label=\"Close\">Close<\/button><img id=\"gfull\" alt=\"\"><\/dialog>[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;What you get&#8221; module_class=&#8221;fcd included&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;What you get&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap grid\">\n<div class=\"book\"><img decoding=\"async\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/Find-the-Customers-book-cover.jpg\" alt=\"Cover of the book Find the Customers You Actually Want\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 638px; --smush-placeholder-aspect-ratio: 638\/900;\"><span class=\"tag\">The book is included<\/span><\/div>\n<div>\n<h2 class=\"lg h2\" id=\"inc-h\">Everything you get<\/h2>\n<ul class=\"ticks\">\n<li><span><b>8 short video modules<\/b>, watched at your own pace<\/span><\/li>\n<li><span><b>9 interactive tools<\/b> built into every module<\/span><\/li>\n<li><span><b>The book<\/b>, 37 pages of the whole course to keep<\/span><\/li>\n<li><span><b>The workbook<\/b>, 14 fillable pages, one for every module<\/span><\/li>\n<li><span><b>The slides<\/b> from every module<\/span><\/li>\n<li><span><b>A three question check<\/b> at the end of each module<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;About Henny&#8221; module_class=&#8221;fcd henny&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;About Henny&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap grid\">\n<div class=\"photo\"><img decoding=\"async\" data-src=\"https:\/\/pinkelephantmedia.com\/academy\/wp-content\/uploads\/2026\/10\/henny-maltby.jpg\" alt=\"Henny Maltby\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" style=\"--smush-placeholder-width: 614px; --smush-placeholder-aspect-ratio: 614\/768;\"><\/p>\n<div class=\"note\"><b>100+<\/b>shops stocked her products, plus JD Williams and Freemans<\/div>\n<\/div>\n<div>\n<p class=\"hand\">Hello, I\u2019m Henny<\/p>\n<h2 class=\"lg h2\" id=\"h-h\">I\u2019ve been where you are<\/h2>\n<p>Before I helped other businesses grow, I built my own product business from scratch and got it into JD Williams, Freemans and over 100 independent shops. I\u2019ve spent more than 25 years in marketing, I\u2019m a Growth Hub Premier Partner, and I run Pink Elephant Media and HM Consultancy.<\/p>\n<p>This course is the exact process I use with my own clients, made simple enough to do on your own.<\/p>\n<div class=\"quote\"><span class=\"s\">\u2605\u2605\u2605\u2605\u2605<\/span><\/p>\n<p>\u201cThe information you get on the courses is incredible and delivered in a straightforward, no nonsense approach. It\u2019s the best investment I\u2019ve made all year!\u201d<\/p>\n<p><small>Fiona Lord, photographer<\/small><\/div>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;FAQs&#8221; module_class=&#8221;fcd faq&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;FAQs&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap grid\">\n<h2 class=\"lg h2\" id=\"faq-h\">Questions people ask<\/h2>\n<div>\n<details open>\n<summary>How long does it take?<\/summary>\n<p>About 25 minutes of video, plus the time you spend on the tools. Most people finish it in an afternoon.<\/p>\n<\/details>\n<details>\n<summary>Do I need to buy any tools?<\/summary>\n<p>No. Everything you need is built into the course. We show you some optional tools that can speed things up, and many have free versions.<\/p>\n<\/details>\n<details>\n<summary>Who is it for?<\/summary>\n<p>Small business owners who sell to businesses or to people, and want their marketing to bring in the right customers instead of anyone.<\/p>\n<\/details>\n<details>\n<summary>What comes next?<\/summary>\n<p>Step 2 of the Academy, Create an Offer Your Clients Can\u2019t Say No To. Your customer profile goes straight into it.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Final call to action&#8221; module_class=&#8221;fcd final&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_text admin_label=&#8221;Final call to action&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"wrap\">\n<p class=\"hand\">Step 1 of your marketing journey<\/p>\n<h2 class=\"lg h2\" id=\"f-h\">Know who you want. Then go and get them.<\/h2>\n<p><a class=\"btn\" href=\"https:\/\/pinkelephantmedia.com\/academy\/courses\/find-the-customers-you-actually-want\/\">Start the course<\/a><\/div>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Sticky bar and scripts (do not delete)&#8221; module_class=&#8221;fcd sticky-holder&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.27.8&#8243; width=&#8221;100%&#8221; max_width=&#8221;100%&#8221; custom_padding=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_code admin_label=&#8221;Sticky bar and scripts (do not delete)&#8221; _builder_version=&#8221;4.27.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<div class=\"fcd\">\n<div class=\"sticky\" id=\"sticky\" aria-hidden=\"true\"><span>Find the Customers You Actually Want<\/span><a class=\"btn\" href=\"https:\/\/pinkelephantmedia.com\/academy\/courses\/find-the-customers-you-actually-want\/\" tabindex=\"-1\">Start the course<\/a><\/div>\n<\/div>\n<p><script>eval(decodeURIComponent(escape(atob(\"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